I was billed twice. I want a refund for the second charge.
This will happen if you press the payment button twice. Please
send an email to support and let us know what date(s)
your card was billed. We will investigate and take appropriate action.
My credit card has expired. How do I let you know my new card expiry date?
You can update your credit card details from the Members Area. You can log in
here.
Are there any extra hidden charges on top of the normal membership fees?
No there is not. All fees are mentioned at the time of joining. However, please note that if you
have selected automatic re-bill for your account you will be re-billed monthly. Rebilling will continue
each month until you contact support to change your account
status. Please note: you must contact us at least 2 days prior to your renewal date to avoid re-billing.
I didn't use my membership for a whole month but was still billed...
Memberships are based on a time subscription, not by usage. For example, if you have 3 days remaining on
your membership, it will expire in 72 hours, regardless of whether you have used it 1000 times or never.
Please check your account status via the
Members Area. If your account is still active, but
your password doesn't work then please email support.
